The practical starting point
An explanation, a repeatable task and a lookup answer need different shapes. A reader learning why a process works may need an article. A colleague preparing a recurring handover may need a checklist. A visitor checking a service area may need a short reference page.
A workable next step
Write the question the page answers at the top of your working brief. Remove material that belongs to another task or link to a separate explanation. Avoid turning every subject into a long article because the template allows it. A compact page can be useful when it gives a complete, accurate answer to a narrow question.
Keep in your notes
- Identify the task.
- Choose the appropriate format.
- Link supporting detail when needed.