The practical starting point
A small organisation may use internal department names that mean little to a visitor. Navigation works better when the labels help readers predict the destination. A page explaining how to request a repair could use a direct task label rather than the name of an internal workflow.
A workable next step
Collect common visitor questions and group the pages that answer them. Check whether the same label appears to lead to different destinations. Ask a new reader where they would look for one concrete answer, without explaining the menu first. Treat that exercise as an observation to improve the structure, not proof that the whole site is usable.
Keep in your notes
- Use predictable labels.
- Avoid duplicate meanings.
- Observe a concrete finding task.